Shipping & Delivery

Shipping & Order Processing Policy – Photodonald

Welcome to Photodonald. We are dedicated to providing a transparent and efficient shipping process for all our customers located within the United States. By shopping at photodonald.com, you agree to the shipping terms and timelines outlined below.

1. Shipping Destination

At this time, Photodonald exclusively ships to addresses within the United States, including Alaska and Hawaii. We do not offer international shipping outside of the U.S. at this time.

2. Shipping Costs

To keep our pricing simple and transparent:

• Flat Rate Shipping: We charge a flat fee of $6.99 for all orders, regardless of the number of items or the destination within the United States.
• All prices and shipping fees are billed in USD. There are no hidden handling fees or surprise charges at checkout.

3. Order Processing & Production Timeline

Because many of our products are uniquely hand-crafted or personalized to meet our high-quality standards, production begins immediately after your payment is confirmed.

• Handling & Production Time: 2 to 4 business days (Includes sourcing, crafting, and quality inspection).
• Order Preparation: 1 business day following the completion of production.
• Total Handling Time: Please allow 3 to 5 business days in total for your order to be processed and handed over to the carrier.

4. Transit Time & Delivery

Once your order has been processed and leaves our facility, the estimated arrival time is as follows:

• Transit Time: Estimated delivery is between 2 to 5 business days.
• Carrier Selection: We utilize reliable carriers such as UPS, FedEx, and USPS. The specific carrier is chosen based on which service provides the most efficient delivery to your specific location.
• Estimated Total Delivery Time: You can expect to receive your order within 5 to 10 business days from the date of purchase.

5. Order Tracking

We believe in keeping our customers informed every step of the way:

• Once your order is dispatched, you will automatically receive a Shipping Confirmation Email.
• This email will contain a unique tracking number and a link to the carrier’s tracking portal, allowing you to monitor your package in real-time.

6. Important Notes on Delivery

• Estimates Only: All transit and delivery times are estimates. While we work hard to meet these timelines, actual delivery may occasionally be affected by factors beyond our control (e.g., federal holidays, extreme weather, or carrier delays).
• Address Accuracy: Please ensure your shipping address is entered correctly at checkout. Photodonald is not responsible for orders delivered to an incorrect address provided by the customer.

Business and Contact Information

If you have any questions regarding your shipment or need assistance tracking a package, our customer support team is ready to help.

• Store Name: Photodonald
• Website: photodonald.com
• Email: support@photodonald.com
• Address: 316 Palm St, Pueblo, CO 81003, United States
• Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)