Cancel/ Change Order

Order Adjustment & Address Verification Policy

At Photodonald, we understand that mistakes can happen or plans can change shortly after a purchase. To provide our customers with flexibility while maintaining our fast shipping standards, we have established the following policy regarding order modifications and address accuracy.

1. The 12-Hour Modification & Cancellation Window

We offer a 12-hour grace period immediately following the placement of your order. If you realize you need to cancel your order or make changes to specific details (such as product size, color, or quantity), you must submit your request within this timeframe.

How to Request a Change:

• Email Support: Send an immediate request to support@photodonald.com.
• Information Required: Please include your Order Number and the specific changes required to ensure we can process your request before the deadline.

2. Post-Window Processing Note

Once the initial 12-hour window has elapsed, your order is automatically sent to our fulfillment and production team.

• No Further Changes: After 12 hours, we are unable to stop, modify, or cancel the order as it has already entered the production and shipping queue.
• Post-Delivery Solution: If you still wish to return the item after the window has closed, please wait for the package to arrive and utilize the free prepaid return label included in your package to receive a full refund in accordance with our Return Policy.

3. Address Accuracy & Mandatory Verification

Providing a correct shipping destination is critical for successful delivery. During the checkout process on photodonald.com, it is the sole responsibility of the customer to ensure that the delivery address provided is complete, accurate, and up-to-date.

Please verify the following before submitting your order:

• Correct House/Apartment Number.
• Correct Street Name and Spelling.
• Accurate City, State, and ZIP Code.
• A valid contact phone number for the carrier.

4. Address-Related Liability

Photodonald is not liable for failed deliveries, lost packages, or shipments returned to sender due to incorrect or incomplete address information provided by the customer.

• Reshipping Costs: If a package is returned to us due to an address error, the customer may be responsible for additional shipping costs to resend the item to the correct address.
• Lost Packages: We cannot issue refunds for orders that are confirmed as “Delivered” by the carrier to an incorrect address that was provided during the checkout process.

Our Business Information

For your records and to verify the legitimacy of our business, our official details are:

• Store Name: Photodonald
• Business Address: 316 Palm St, Pueblo, CO 81003, United States
• Support Email: support@photodonald.com
• Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
• Website: photodonald.com