Refund Policy

Refund & Cancellation Policy – Photodonald

At Photodonald, we prioritize your satisfaction and strive for total transparency in our business operations. This policy outlines how we handle reimbursements and order cancellations at photodonald.com.

1. Order Cancellations

We understand that plans can change. To provide the best service, we offer a 12-hour cancellation window from the moment your order is placed.

• Within 12 Hours: If you request a cancellation within this timeframe, we will issue a full refund immediately.
• After 12 Hours: Your order enters our automated fulfillment system and production process. At this stage, it cannot be stopped. If the window has passed, please wait to receive the item and then follow our return process using the provided prepaid label for a full refund.

2. No Hidden Fees

We believe in fair pricing and honest service. When shopping with us, you won’t encounter unexpected charges:

• No Restocking Fees: We do NOT charge any restocking fees for returned items.
• Free Return Shipping: We provide a prepaid return label, so there are no costs for you to send an item back.
• Full Refunds: You will be refunded the full purchase price for all eligible returned items.

3. Refund Processing & Timelines

Once your return is received at our warehouse and inspected by our team, we follow these steps:

• Notification: We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
• Approval: If approved, your refund will be processed immediately.
• Payment Method: All refunds are automatically issued to your original method of payment (Visa, Mastercard, American Express, or PayPal).
• Processing Time: While we initiate the refund within 7 calendar days, please allow an additional 3–5 business days for your bank or card issuer to post the credit to your account.

4. Late or Missing Refunds

If you haven’t received your refund yet:

1. First, check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please reach out to us at support@photodonald.com.

5. Business and Contact Information

For any questions regarding your refund status or our cancellation policy, please reach out to our dedicated support team:

• Store Name: Photodonald
• Website: photodonald.com
• Email for Support: support@photodonald.com
• Address: 316 Palm St, Pueblo, CO 81003, United States
• Customer Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)